top of page

FAQ

  • How long does it take to process an order?
    Orders are processed within 1 to 3 business days. Custom orders may take longer depending on design approval and communication.
  • Do you offer expedited shipping?
    Yes! We offer expedited overnight shipping for $50. Please be aware that this cost is not refundable, and we recommend placing your order as soon as possible to ensure timely delivery.
  • What should I do if my package is delayed?
    To avoid delays, we recommend placing your order well in advance. We do not offer refunds or credits for delayed shipments. However, if your package doesn’t arrive, please contact us, and we will issue a refund or replacement.
  • Do you ship internationally?
    Currently, we only ship within the USA.
  • Are your products edible?
    Most of our products are edible, including our wafer paper and toppers. However, some items like mini cowboy hats and other small decorations are not edible.
  • How should I store edible wafer paper and edible ink?
    Edible wafer paper should be kept in a dry area away from moisture to avoid any wetness. For edible ink, please refer to the product instructions for proper storage, but generally, it should be kept in a cool, dry place, away from direct sunlight.
  • Can I return or exchange my order?
    We do not accept returns or exchanges unless we made an error with your order or if your product arrives damaged. In that case, please send us an email with your order number, name, and a clear image of the damaged product. We will respond within 1 to 2 business days.
  • How do I place a custom order?
    You can place a custom order directly on our website. Simply select the custom design option, upload your image, and follow the instructions. Ensure the image is clear and high-saturated, with no black backgrounds, to prevent ink bleeding through the wafer paper.
  • Do you offer design help for custom orders?
    Yes, if you need help creating a design, there is an additional fee. Once you place your order, you can include details of what you’re looking for in the note section. I will email you a few design options for you to choose from. Please note that this process may delay shipping until we finalize the design. If I do not receive a response within 5 days, I will issue a refund.
  • What payment methods do you accept?
    We accept Apple Pay and credit/debit card payments. All payment transactions are secure.
  • How can I contact you if I have more questions?
    Feel free to reach out to us via Email or through Instagram if you have any questions or concerns.
  • Do you offer gift cards or promotions?
    At this time, we do not offer gift cards or promotions.
bottom of page